Contact

The Clock Master

2734 East Chapman Ave.
Orange CA, 92869

 

Visit us or Call for a Free Estimate.

We offer in-house Clock Service and Repair for the Orange County, CA area.

Tuesday to Friday: 10 – 5pm
Saturday: 11 – 4pm

Phone: (714) 997-4029
Email: eddy@theclockmaster.com

Shipping Information

Please follow these simple steps to send your watch for a repair estimate:

 

A.

DO NOT SEND THE WATCH IN ITS ORIGINAL WATCH CASE/GIFT/BOX, as it offers NO protection and encourages postal theft, and we will throw this box away if you send it. This means you will NOT get it back.

 

B. Boxing your Watch:

The post office has FREE priority mail boxes, if you utilize priority mail. Look for the small, video-tape-size box. DO NOT USE A PADDED ENVELOPE, and DO NOT SEND THE ORIGINAL WATCH/GIFT BOX! Fill the box FULL of packing material (paper or foam peanuts).

 

C.

Mail your watch via USPS Priority or Registered Mail: USPS Registered & Insured mail is the most secure. US Priority Mail is also a very economical option, but not as secure as registered. We do not recommend UPS or FedEx, however, you may choose any carrier you desire and this information is NOT an endorsement of one carrier over another.

Be sure to INSURE your watch for its value*, and send it with delivery confirmation and/or signature required. Retain a copy of ANY and ALL shipping and insurance documents and receipts. You may read more about services such as Priority Mail, Delivery Confirmation and Insurance at www.usps.com.

*VALUE INSURANCE INFORMATION: You should insure your watch for its replacement value, and be prepared to defend this amount with ‘Proof of VALUE’ in the unlikely event of loss

 

D.

Please download the form below: print it out, fill out the fields, and mail it with your watch.

(pdf) Download the form here.

 

THE CLOCK MASTER IS NOT RESPONSIBLE FOR WATCHES THAT ARE LOST OR STOLEN IN TRANSIT TO OR FROM OUR FACILITY.

 

If you are concerned about security for a particularly rare or expensive watch, again please consider utilizing US Postal Service REGISTERED mail. This is tracked by a postal worker at each transit point, and is kept under lock and keys each leg of the journey. Insure the watch for its full replacement value. You should request signature evidence of delivery which can be done with a ‘Domestic Return Receipt’ (green card). More information on these services is available at www.usps.com.

 

IMPORTANT – Do NOT put the word “WATCH” on the address label or the package!

We will email you after we have received your watch and have performed the estimate.

    The ONLY way to address your shipping label is:

TCM
2734 E CHAPMAN AVE
ORANGE, CA 92869

Payment Information:

The following forms of payment are accepted:

  • VISA, MASTER CARD and CASHIER CHECK
  • Paypal: We accept Paypal through our verified merchant account with Paypal.
  • Personal Checks: We accept personal checks but require payment to clear (usually 7-10 business days) before beginning any work.

Please note that we will ONLY ship to the same billing address as is on file with your credit card company.

 

Repair Quote & Service Charges:

Our estimates are absolutely free, the only payment upfront is “$25 CASH” for return shipping in case you don’t accept our estimate.

 

MOST IMPORTANT

Please include all contact information with your carefully packaged watch, to include name, street address, phone number and most importantly, your e-mail address.